Contact Us
1. Customer Support
Our support team is ready to assist you with a wide range of needs, including account inquiries, technical issues, verification processes, and platform-related questions. We are committed to providing fast, friendly, and professional assistance to ensure your trading experience remains smooth and secure.
2. Official Email
For general inquiries, technical support, or account-related questions, you may reach us at: support@stockity.ai. Please use the email address registered to your account to speed up the verification process.
3. Response Time
Our average response time is 24–48 hours on business days. During peak periods or high-volume request times, processing may take slightly longer, but our team strives to provide timely and efficient assistance.
4. Submit a Request
When reaching out, please provide clear and detailed information such as your account ID, device type, screenshots (if relevant), and a full description of the issue. The more details you provide, the faster we can investigate and offer a solution.
5. Communication Security
Stockity will never ask for your password, OTP codes, or other sensitive information via email. If you receive any suspicious messages claiming to be from Stockity, please report them to our team immediately.
6. Operating Hours
Our support team operates Monday–Friday, excluding national holidays. Requests sent outside these hours will be processed on the next business day.